PURPOSE AND SCOPE OF APPLICATION
The www.oceaniahotels.com Website is operated by Oceania Hotels Group, comprised of SA Sofibra and its subsidiaries.
The present General Conditions of Internet Sales shall apply to all bookings made by any person reserving over the www.oceaniahotels.com Website, subject to the special conditions applied to certain rates and with the exception of group bookings exceeding a total of 10 rooms, this being valid for all hotels of the Group found on said Website (Hotel Escale Oceania** Lorient excepted). All bookings made on the www.oceaniahotels.com Website assumes prior consultation and acceptance by the user of the present General Conditions of Sale.
The client declares the booking to be for his/her own personal needs. By consequence, his/her right of use shall remain strictly personal and may not be transferred. The rates displayed on the www.oceaniahotels.com Website do not give right to commission.
The Group may not be held responsible for any external links found on www.oceaniahotels.com and leading to other Websites.
ROOM RATES
Unless otherwise indicated, the rates on the present Website are systematically displayed in Euro, VAT included, per room and per night, for a determined number of persons per room on a chosen date.
Unless otherwise stated, these rates do not include extra services (i.e. breakfast, half-board accommodation, car park, etc.).
Tourist tax, particular to each town and paid directly to the hotel, is not included in the prices indicated; please enquire to the hotel concerned.
NUMBER OF NIGHTS PER BOOKING
For long stay bookings, the hotel reserves the right to charge the credit card used to make the reservation to guarantee part of the stay.
GROUP RESERVATION
Online booking is possible up to 5 rooms. At the end, we invite you to contact our reservation service at resa@oceaniahotels.com to benefit from adapted rates.
BOOKING CONFIRMATION
Bookings via Internet shall generate an automatic e-mail booking confirmation message, indicating all elements of the reservation.
Failure to receive such confirmation, please contact the Booking Department, either at resa@oceaniahotels.com, by clicking on the Contact Us link or by directly checking with the hotel concerned.
BOOKING, CANCELLATION AND MODIFICATION OF A RESERVATION BY THE CLIENT
Unless otherwise specified in the special conditions of certain rates, the reservation may be cancelled or modified by the customer until 4 p.m. on the day of arrival:
In the event that the customer wishes to shorten his stay and if the rate initially booked is a cancellable and modifiable rate, the customer must inform the reception and vacate his room before 12 noon the same day. Beyond this period, the coming night will be charged to him, the additional nights will be canceled.
All reservations made on the website oceaniahotels.com are not transferable and can not be resold to a third party or through a website.
The hotel will bill the first night of stay to the client having reserved:
Bookings become effective as of 3 p.m. on the day of the client’s arrival and terminate at 12 noon on the day of departure.
Bookings become valid after registering the client’s bank card type, bank card number and expiry date (still valid at the time of stay of the client having reserved) and the name appearing on the card.
Any claim after registering a booking should be addressed to the Booking Department, or directly to the hotel concerned, within 24 hours following the date of reservation.
CANCELLATION AND MODIFICATION OF A RESERVATION BY THE HOTEL
Should, at the time of arrival of the client having reserved, no rooms be available at the hotel, or there be a occurrence of force majeure, the hotel reserves the right to organize accommodation in another establishment under the best possible conditions. In such a case, any costs incurred due to said transfer shall remain at the expense of the hotel, the affected client being unable to claim compensation of any kind, whatever the grounds.
The hotel may be released of its obligations, or may suspend execution thereof, should it be unable to fulfil the latter due to an event occurring independently of its will, beyond its control or to force majeure, notably complete or partial destruction of the hotel, strikes, catastrophes, fires, internal or external technical incidents and, as a general manner, any event not enabling the proper fulfilment of its service.
GUARANTEE AND PAYMENT OF STAY
At the time of booking, the person reserving shall transmit his/her bank details as means of guarantee, except in the case of special rates or special offers, such as otherwise stated in the special conditions of these hotel rates (please refer to the "Special Conditions for Internet Hotel Rates on www.oceaniahotels.com" on page 5).
Hotel stays, together with any extras, should be paid to the hotel prior to departure, except in the case of rates subject to special conditions (please refer to the "Special Conditions for Internet Hotel Rates on www.oceaniahotels.com" on page 5). Moreover, the client shall remain liable for all exchange rate fees when paying in a currency other than that of his/her country of residence.
RATE CONDITIONS
The present Conditions of Sale are complimentary to the above General Conditions of Sale. We recall that the Internet rates displayed on the www.oceaniahotels.com Website do not give right to commission.
1. UNRESTRICTED RATES
RACK RATES
Bookings under this rate category may be cancelled or modified by the client at no extra charge, exclusively through the Website (link to cancel or modify a booking), up until 4 p.m. on the planned day of arrival.
The hotel will bill the first night of stay to the client having reserved:
Bookings are confirmed after registering, as means of guarantee, the client’s bank card type, bank card number and expiry date (still valid at the time of stay of the client having reserved) and the name appearing on the card.
BEST RATES - change or cancellation possible up until 4 p.m. on the day of arrival
Bookings made under this rate category may be cancelled or modified by the client at no extra charge, exclusively through the Website (link to cancel or modify a booking), up until 4 p.m. on the planned day of arrival.
The hotel will bill the first night of stay to the client having reserved:
Bookings are confirmed after registering, as means of guarantee, the client’s bank card type, bank card number and expiry date (still valid at the time of stay of the client booking) and the name appearing on the card.
2. RESTRICTED RATES
EARLY BOOKING AHEAD - no change or cancellation possible
The "Early Booking Ahead" rates are restricted rates. Once your booking is confirmed, the hotel reserves the right to debit your bank card for the full amount of your stay.
Once the booking is confirmed, these rates may be neither modified, exchanged or refunded.
The booking may not be cancelled or modified by the client for whatever reason. The entire stay will be billed to the client having reserved, even if the room remains vacant throughout.
Bookings are confirmed after registering, as means of payment, the client’s bank card type, bank card number and expiry date (still valid at the time of stay of the client booking) and the name appearing on the card.
NON CANCELLABLE AND NON MODIFIABLE RATES
The rates "no change or cancellation possible" are restricted rates. Once your booking is confirmed, the hotel reserves the right to debit your bank card for the full amount of your stay.
Once the booking is confirmed, these rates may be neither modified, exchanged or refunded.
The booking may not be cancelled or modified by the client for whatever reason. The entire stay will be billed to the client having reserved, even if the room remains vacant throughout.
Bookings are confirmed after registering, as means of payment, the client’s bank card type, bank card number and expiry date (still valid at the time of stay of the client booking) and the name appearing on the card.
3. NO-SMOKING POLICY
All rooms at the Hotel are strictly non-smoking.
The Guest agrees to comply with this policy and shall be held liable for any direct or indirect damage resulting from smoking anywhere within the Hotel, particularly in the rooms and any associated areas.
In the event of a breach of this policy, the Guest shall be liable for any costs incurred for cleaning, deodorising and, where applicable, restoring the affected area to its original condition.
Accordingly, a €400 fee may be charged to the Guest’s credit or debit card to cover the cleaning and restoration costs resulting from a breach of this no-smoking policy.
4. SETTLEMENTS OF DISPUTES
Customers are informed that they have the option of calling upon conventional mediation services, in particular the services provided by the Consumer Mediation Board (article L 612-1 of the Consumer Code), or services provided by existing sector-specific mediation authorities, or they may use any alternative method of settling disputes (arbitration, for example) in the event of disagreement.
If the dispute has not been settled amicably within a period of 60 days following referral of the claim to the hotel or to the customer services department, the customer may refer the claim to the Tourism and Travel Mediator in the case of hotels belonging to the Oceania Hotels or Escale Oceania brands. Contact details for the Mediator are as follows: Médiation Tourisme Voyage, BP 80303, 75823 Paris Cedex 17. Details of dispute referral procedures can be found at the mediator website www.mtv.travel.