YOUR ROOM
AMENITIES :
Telephone:
Your outgoing calls will be charged directly to your bill.
The cost of calls is calculated in indivisible units (time credits) of €0.30 including tax, with time units (pulses) varying depending on the destination zone of the call.
Wake-up call :
To set your wake-up call:
You may also request your wake-up call to be set by contacting reception (9).
The bed: Bedding, duvets, and pillows are made in France and have been carefully selected to ensure optimal comfort and restful nights.
Air conditioning: All our rooms are equipped with air conditioning.
Courtesy tray: A kettle is available in your room, with tea, coffee, and herbal tea (available in Prestige rooms only).
Outlets: All outlets in the room supply 220 volts. International adapters are available at reception.
Television: Numerous national and international TV and radio channels are available on the room's TV.
Safe: A safe is available at reception.
Bathroom: A hairdryer is available in the room. An exclusive collection of Rituals products has been selected for your bathroom: a hand wash gel, a body cream, a hair and body wash gel, and a conditioner.
Reduced mobility access: Our hotel has wheelchair access via Rue du Molinel and 3 Superior category rooms designed and fitted out to accommodate guests with reduced mobility.
Malfunctions: If you notice a water leak, a burnt-out lightbulb, or any other issue, please contact reception so we can address it as quickly as possible.
DINING
BREAKFAST :
A breakfast buffet is available every day in the breakfast room:
Buffet breakfast: €16 per adult
You may order breakfast in your room for a supplement of €8.
To confirm your order, please fill out the form provided and hang it on your door before 4:00 AM.
RESTAURANT :
Served on the terrace or at the bar, enjoy items from our bar, lounge, or ice cream menus (seasonal), under the sun of Aix-en-Provence.
The restaurant welcomes you Monday to Friday from 7:00 PM to 10:00 PM.
BAR :
In a Bar Lounge atmosphere, come and take a moment to relax: a drink, a cocktail, a few tapas... and enjoy our big screen during sporting events.
Alone or with friends, enjoy our poolside terrace in summer.
The bar welcomes you Monday to Friday from 4:00 PM to 11:00 PM.
A vending machine with drinks and snacks is available 24/7.
ROOM SERVICE :
You may order hot and cold meals as well as drinks in your room, Monday to Thursday, from 7:00 PM to 10:00 PM. (Supplement: €8)
Waiting time may vary depending on restaurant activity (please allow an average of 20 to 30 minutes).
Feel free to contact our reception team (9) for any further information or to place an order.
HOTEL SERVICES
HEATED OUTDOOR POOL :
Waiting time may vary depending on restaurant activity (please allow an average of 20 to 30 minutes).
We can provide pool towels for a supplement of €5.
FITNESS ROOM :
The fitness room is open every day from 9:00 AM to 9:00 PM; feel free to make use of the equipment for your workouts.
PETS :
The hotel welcomes your pets. Your pet must remain calm and clean throughout the stay. It must always be accompanied, including in your room, and kept on a leash. A supplement of €20 per night will be charged. For hygiene reasons, pets are not allowed in dining areas. Thank you for your understanding.
BABY EQUIPMENT :
The hotel offers a baby cot, a high chair, a changing mat, and can warm up your child's meals. Please contact reception (9) for any requests.
LAUNDRY :
The hotel has an external dry-cleaning and laundry service, available Monday to Saturday (drop-off before 9:00 AM - return by 6:00 PM).
You will find a laundry bag as well as applicable rates in the drawer of your room's console.
Please fill out the form and drop off your laundry before 9:00 AM at reception so it can be returned to you the following day.
INTERNET :
The hotel is equipped with free Wi-Fi internet access, with a high-speed wireless connection.
To connect, choose the hotel's network, then open your browser. Fill in the information requested on the form that appears.
If you have connection issues, please contact reception.
PRINTING - PHOTOCOPYING :
We offer the possibility to print and make photocopies at reception. Price per print: €0.50.
MEETING ROOM :
Our meeting rooms are available to host your events. We provide 4 large rooms with a maximum capacity of 90m², able to accommodate up to 100 people theater-style.
For any information, contact the relevant department by email: escaleoceania.aix@oceaniahotels.com
LATE CHECKOUT :
You may check out late, from 12:00 PM to 3:00 PM, for a supplement of 50% of the room price*. Beyond 3:00 PM, the full room price will be charged.
*Subject to availability
GENERAL INFORMATION
NON-SMOKING AREAS :
For your well-being and that of others, the hotel is entirely non-smoking. In accordance with Decree No. 2006-1386 of November 15, 2006, setting the conditions for the application of the smoking ban in designated areas, we reserve the right to charge a €400 fee for deodorization to any guest who has smoked in their room, and to deny them access to the hotel in the future.
KEY CARD :
Please keep your key card with you during your stay. It may be requested to confirm your presence in the hotel and will also allow you to unlock the entrance doors at night. It must be left at reception on the day of your departure.
LUGGAGE :
You may request luggage assistance at reception, and store your luggage free of charge in the luggage room during your stay and on your departure day (24/7).
ADDITIONAL PRODUCTS :
Additional products are made available free of charge at reception 24/7: pillows, towels, sewing kit, comb, dental kit, razor, shaving foam, sanitary protection, shower gel, shampoo, conditioner, body lotion, as well as shower caps at reception.
SAFE :
A safe is provided in your room to protect your belongings.
PAYMENT METHODS :
We accept the following credit cards: American Express, Visa, Eurocard & Mastercard, and Chèques Vacances (holiday vouchers).
To exchange currency, reception will direct you to the nearest currency exchange office.
For any extended stay, weekly payment will be requested. The hotel does not accept payment by check.
TRANSPORTATION :
For your travels, we will be happy to provide information on transportation available near the hotel (bus, taxis, tram).
Would you like to book a taxi? Nothing could be simpler—our reception team is available to arrange your booking as quickly as possible.
SAFETY
EMERGENCY :
In case of emergency, please contact immediately:
DEFIBRILLATOR :
The hotel is equipped with a defibrillator available at reception.
FIRE :
In case of fire, immediately go down via the emergency stairs (do not use the elevator) and follow the instructions of the reception team.
You will find all safety instructions on the back of your room door.
SUSTAINABLE AND RESPONSIBLE STAY
OUR COMMITMENTS TO THE PLANET :
At Oceania Hotels, quality goes hand in hand with our eco-responsible approach. We are committed to limiting our water and energy consumption, and reducing our waste and plastic use.
We pay particular attention to reducing our environmental impact: choice of construction and renovation materials, choice of companies and suppliers who share this same commitment.
Because our ethical approach also aims to favor local partners who share the same values, we are proud to work in short supply chains with local players.
LET'S PRESERVE OUR WATER RESOURCES :
LET'S PROTECT ENERGY AND OUR PLANET :
In your room, adopt good habits :
LET'S QUICKLY REDUCE OUR WASTE :
As much as possible, and in compliance with hygiene rules, we limit single-use products and excess packaging.
We sort our waste. You can help us by placing :
Nous vous souhaitons un agréable séjour !