General terms and conditions PURPOSE AND SCOPE OF APPLICATION The www.oceaniahotels.com Website is operated by Oceania Hotels Group, comprised of SA Sofibra and its subsidiaries. The present General Conditions of Internet Sales shall apply to all bookings made by any person reserving over the www.oceaniahotels.com Website, subject to the special conditions applied to certain rates and with the exception of group bookings exceeding a total of 10 rooms, this being valid for all hotels of the Group found on said Website (Hotel Escale Oceania** Lorient excepted).  All bookings made on the www.oceaniahotels.com Website assumes prior consultation and acceptance by the user of the present General Conditions of Sale. The client declares the booking to be for his/her own personal needs.  By consequence, his/her right of use shall remain strictly personal and may not be transferred.  The rates displayed on the www.oceaniahotels.com Website do not give right to commission. The Group may not be held responsible for any external links found on www.oceaniahotels.com and leading to other Websites. ROOM RATES Unless otherwise indicated, the rates on the present Website are systematically displayed in Euro, VAT included, per room and per night, for a determined number of persons per room on a chosen date. Unless otherwise stated, these rates do not include extra services (i.e. breakfast, half-board accommodation, car park, etc.). Tourist tax, particular to each town and paid directly to the hotel, is not included in the prices indicated; please enquire to the hotel concerned.   BOOKING CONFIRMATION Bookings via Internet shall generate an automatic e-mail booking confirmation message, indicating all elements of the reservation. Failure to receive such confirmation, please contact the Booking Department, either on +33 (0)2 98 44 38 38, at resa@oceaniahotels.com, by clicking on the Contact Us link or by directly checking with the hotel concerned. BOOKING, CANCELLATION AND MODIFICATION OF A RESERVATION BY THE CLIENT Unless otherwise stated in the special conditions presented hereunder and applying to certain rates, bookings may be cancelled or modified by the client, exclusively through the Website (link to cancel or modify a booking), up to 4 p.m. on the planned day of arrival. The hotel will bill the first night of stay to the client having reserved: -    should the former not have checked in on the planned date without having cancelled before 4 p.m., -    should the former cancel his/her booking after 4 p.m., -    should the former check out of the hotel on the same day as arrival. Bookings become effective as of 2 p.m. on the day of the client’s arrival and terminate at 12 noon on the day of departure. Bookings become valid after registering the client’s bank card type, bank card number and expiry date (still valid at the time of stay of the client having reserved) and the name appearing on the card. Any claim after registering a booking should be addressed to the Booking Department, or directly to the hotel concerned, within 24 hours following the date of reservation. CANCELLATION AND MODIFICATION OF A RESERVATION BY THE HOTEL Should, at the time of arrival of the client having reserved, no rooms be available at the hotel, or there be a occurrence of force majeure, the hotel reserves the right to organize accommodation in another establishment under the best possible conditions. In such a case, any costs incurred due to said transfer shall remain at the expense of the hotel, the affected client being unable to claim compensation of any kind, whatever the grounds. The hotel may be released of its obligations, or may suspend execution thereof, should it be unable to fulfil the latter due to an event occurring independently of its will, beyond its control or to force majeure, notably complete or partial destruction of the hotel, strikes, catastrophes, fires, internal or external technical incidents and, as a general manner, any event not enabling the proper fulfilment of its service.   GUARANTEE AND PAYMENT OF STAY At the time of booking, the person reserving shall transmit his/her bank details as means of guarantee, except in the case of special rates or special offers, such as otherwise stated in the special conditions of these hotel rates (please refer to the “Special Conditions for Internet Hotel Rates on www.oceaniahotels.com” on page 5). Hotel stays, together with any extras, should be paid to the hotel prior to departure, except in the case of rates subject to special conditions (please refer to the “Special Conditions for Internet Hotel Rates on www.oceaniahotels.com” on page 5).  Moreover, the client shall remain liable for all exchange rate fees when paying in a currency other than that of his/her country of residence. PERSONAL DATA PROTECTION The Oceania Hotels Group has called upon “Micros Fidélio” to handle the online booking process.  In this context, a confidentiality agreement has been signed between Oceania Hotels and “Micros Fidélio” in order to ensure the privacy of data transmitted via the booking process. The information requested to the client at the time of booking is required by Oceania Hotels for the purposes of registering and confirming the reservation. Unless otherwise opposed by the person reserving, Oceania Hotels may, subsequent to the client’s stay, use his/her e-mail address to dispatch the hotel’s Newsletter, notification of special offers, or even an invitation to fill out the online customer satisfaction survey in relation to his/her stay. Pursuant to French Law no. 78-17 dated 6 January 1978, pertaining to information technology, files and civil liberties (comparable to the “Data Protection Act”), this Website, as well as the generation of automated personal data processing through this Website, have been duly declared with the CNIL  [“Commission Nationale de l'Informatique et des Libertés” - French Data Protection Authority] (Declaration nos. 1212642, 1212643, 1212646, 1212649, 1212652, 1212653, 1212657, 1212658, 1212661, 1212665, 1212668, 1212671, 1212679, 1212680, 1212682, 1212684, 1212685, 1212693, 1212692 and 1212687).  The user of this Website is notably informed that all information transmitted when filling out the online forms is necessary for the purpose of responding to the former’s request, for the sole use of Oceania Hotels responsible for processing, in the context of its administrative and marketing policy. Pursuant to Article 34 of the French Information Technology and Civil Liberties Law [Loi Informatique et Libertés], the user has a right of access, of modification, of rectification and of withdrawal with regard to any data referring to him/her personally. In order to exercise such right, please contact: Oceania Hotels, Webmaster, 5 rue Colbert, BP 41301, F-29213 Brest Cedex 01; Tel. +33 (0)2 98 44 10 26; Fax. +33 (0)2 98 44 92 56; webmaster@oceaniahotels.com. The Oceania Hotels Sofibra Group is committed to neither selling, nor transferring such data to a third party. COOKIES FOR THE STORAGE OF DATA WITH REGARD TO THE BROWSING HABITS OF VISITORS We wish to implant a cookie inside your computer.  This device stores information on a user’s habits when browsing on our Website (i.e. the pages consulted, the date and time of consultation, etc.).  Such information may be read at the time of a user’s next visit. Such data is stored indefinitely inside your computer.  This cookie, however, does not enable us to identify you. You may oppose the automatic saving of cookies on your computer by parametering your navigator as follows: For “Mozilla Firefox”: - Choose the “Tools” menu, then “Options” - Click on the “Privacy” icon - Read the instructions and select the options that you find appropriate For “Microsoft Internet Explorer”: - Choose the “Tools” menu, then “Internet Options” - Click on the “Privacy” thumbnail  - Select the desired setting level by way of the cursor. For “Opera”: - Choose the “Tools” menu, then “Preferences” - Click on the “Advanced” thumbnail, then locate the “Cookies” section - Click on the “Manage Cookies” link - Select the cookies that you wish to delete Rates conditions The present Conditions of Sale are complimentary to the above General Conditions of Sale. We recall that the Internet rates displayed on the www.oceaniahotels.com Website do not give right to commission. 1. UNRESTRICTED RATES     • RACK RATES Bookings under this rate category may be cancelled or modified by the client at no extra charge, exclusively through the Website (link to cancel or modify a booking), up until 4 p.m. on the planned day of arrival. The hotel will bill the first night of stay to the client having reserved: -     should the former not have checked in on the planned date without having cancelled before 4 p.m. -     should the former cancel his/her booking after 4 p.m. -     should the former check out of the hotel on the same day as arrival. Bookings are confirmed after registering, as means of guarantee, the client’s bank card type, bank card number and expiry date (still valid at the time of stay of the client having reserved) and the name appearing on the card.     • BEST RATES - change or cancellation possible up until 4 p.m. on the day of arrival Bookings made under this rate category may be cancelled or modified by the client at no extra charge, exclusively through the Website (link to cancel or modify a booking), up until 4 p.m. on the planned day of arrival. The hotel will bill the first night of stay to the client having reserved: -     should the former not have checked in on the planned date without having cancelled before 4 p.m. -     should the former cancel his/her booking after 4 p.m. -     should the former check out of the hotel on the same day as arrival. Bookings are confirmed after registering, as means of guarantee, the client’s bank card type, bank card number and expiry date (still valid at the time of stay of the client booking) and the name appearing on the card.   2. EARLY BOOKING 30 DAYS AHEAD - no change or cancellation possible The “Early Booking 30 Days Ahead” rates are restricted rates.  Once your booking is confirmed, the hotel reserves the right to debit your bank card for the full amount of your stay. Once the booking is confirmed, these rates may be neither modified, exchanged or refunded. The booking may not be cancelled or modified by the client for whatever reason.  The entire stay will be billed to the client having reserved, even if the room remains vacant throughout. Bookings are confirmed after registering, as means of payment, the client’s bank card type, bank card number and expiry date (still valid at the time of stay of the client booking) and the name appearing on the card.   Are you looking for a practical hotel, one that is very comfortable or combining charm and character in Brittany, in Provence, in Paris…? The Oceania Hotels group welcomes you in its 2-, 3- and 4-star hotels throughout France and guarantees modern comfort, impeccable cleanliness and a warm welcome. Discover and book our hotels on oceaniahotels.com Groupe OCEANIA HOTELS – SA SOFIBRA 5, rue Colbert – BP 41301 – 29213 Brest Cedex 1 Tel : +33 (0)2 98 44 10 26 – Fax : +33 (0)2 98 44 56 92